What is Email Marketing?

 
Email Marketing involves sending emails to prospective or existing patients to communicate a message.
 
Email Marketing is a form of Content Marketing but by using your patient database and filtering you can focus your messages based on:
 
Patient Stage – existing, perspective, before or after treatment etc
Patient Type – Sex, Attitude, Geographics etc
Condition Type – disease, treatment etc.
 
Because emails are your patients passport for most things online. So everyone has one and uses it. Using email is still a powerful medium.  Emails move your patient relationship forward. Email Marketing is not expensive and can deliver low cost and measurable benefits

Why Email Marketing for Doctors?

Many doctors invest significant effort in attracting new patients, often overlooking a cost-effective and readily available source of both new and returning patients their existing practice database.

When executed properly, email marketing can be one of the most effective yet underutilized digital marketing strategies for doctors.

Why Not Rely Solely on Social Media?

While platforms like Facebook allow direct communication, they come with limitations:

  • Facebook constantly changes its algorithm and policies.

  • You have to pay to reach and engage with your audience.

  • Email, on the other hand, gives you direct control over your audience and communication without additional costs.

The Benefits of Email Marketing for Doctors

A well-structured email helps you:
✅ Show patients you care about their well-being.
✅ Position your practice as professional and trustworthy.
✅ Educate patients, improving their overall experience.
✅ Stay connected with existing and past patients.

Additionally, email marketing can significantly impact your online presence by:

  • Boosting your Google ranking, leading to more organic traffic.

  • Encouraging return visits to your website.

  • Strengthening patient relationships, increasing repeat visits.

  • Supporting reputation management through patient feedback and surveys.

Key Uses of Email Marketing in Healthcare

📩 Follow up with potential patients and enhance communication.
📩 Promote new or extended services.
📩 Reactivate old patients by sending reminders.
📩 Send educational content to help patients prepare for treatments.
📩 Offer time-sensitive promotions or request additional patient information.
📩 Gather patient reviews to improve your online reputation.

Think of email marketing as a bank account:

  • Sending valuable, informative emails is like making a deposit—building trust and engagement.

  • Sending sales-focused emails is like making a withdrawal—use sparingly to avoid overwhelming patients.

The Email Marketing Multiplier Effect

Well-segmented email lists can significantly improve engagement. Here’s how doctors can categorize their audience:

  • P (Prospects) – Those connected to your practice but unaware of your full range of services.

  • L (Leads) – Those who have shown interest but haven’t booked an appointment.

  • C (Current Patients) – Existing patients who may benefit from additional services.

  • PP (Past Patients) – Former patients who may return with the right incentive.

Why Many Doctors Don’t Send Emails

❌ They don’t fully understand the importance of email marketing.
❌ They lack a CRM system to manage patient communications.
❌ They don’t have a content strategy or plan for consistent outreach.
❌ They don’t set reminders to follow through.
❌ They fear negative feedback or opt-outs.

By overcoming these challenges, doctors can unlock the full potential of email marketing—strengthening patient relationships, improving retention, and boosting overall practice growth.

Who Can You Send Emails to?

Prospects

When people show interest, whether online, our in your rooms collect email their email.
Patients rarely fully comprehend the benefits or technical points. Help them using emails that address their questions and concerns.
Use these helpful touchpoints to improve your patient engagement.

Patients

Your patient database can be easily leveraged by employing emails.

Helpful emails for patient education, post consultation reinforcement, process automation or for integrated patient care plans, can make a big difference.

Doctors under use this highly effective medium and it’s the patients who miss out.

Referrers

Regular or occasional referrers can benefit from an email that makes their job easier or more effective.

Like everyone nowadays brevity is essential. Effective graphics, headline and subheads are essential. Ensure your message can be understood within 15 seconds.

Great emails will reinforce a positioning as a thought leader.

Email Marketing Features

Do your emails enjoy an open rate of greater than 40% or do people opt out faster than you can build your list?

Are not getting noticed? Do your email campaigns look professional Is your message getting to the people who need to hear it?

  • Sophisticated statistical data
  • Professional Designs
  • Access full statistics
  • Easy List Management
  • Sign-up forms
  • Existing email importation
  • Automatically subscribe
  • Auto unsubscribe contacts
  • Confirm opt-in subscribers (if required)
  • Segment based on actions or data fields
  • Create Autoresponder campaigns
  • Automatically format and deliver HTML or text email
  • Upload, store & manage images
  • Preview email desktop and mobile
  • Easy Edits
  • Send and Track
  • Anti-Spam, Can Spam Act Compliant
  • Personalise each email automatically
  • Schedule sending date and time
  • Automatically Bounce Management
  • Export list information
  • Open & click tracking reports
  • View complaints, if any 
  • Unlimited List / Database Fields
  • Demographic Reporting and Analysis
  • Automated Triggering and Scheduling
  • Focus groups / AB Testing
  • Many advanced features